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Forum Discussion

Mosimann 's avatar
Mosimann
Explorer | Level 3
9 months ago

I'm looking for someone to help me to understand what I did wrong with my dropbox organisation!

I'm looking for someone to help me to understand what I did wrong with my dropbox organisation! I suscribed to a better plan in dropbox (I have 3 business partner) and now there's a disaster of orga...
Organize
  • Jay's avatar
    Jay
    9 months ago

    Hi @Mosimann, it sounds like something is preventing the folder from syncing, as to what, it could be from various factors. 

     

    Are you aware there's French support on the community, and that you can contact the team directly for assistance as you've mentioned that you upgraded to a paid plan?

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Im sure if you try and explain here somebody can help 🙂

Mosimann 's avatar
Mosimann
Explorer | Level 3
9 months ago

Thx a lot Mark, 

Since I tried to upgrade the plan on dropbox, I have kinda separate folders with the same names on different computer but If I put a file in my folder, it's not synchro with the other, like if there was no shared folder lol 

sorry its hard to describe! 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi @Mosimann, it sounds like something is preventing the folder from syncing, as to what, it could be from various factors. 

     

    Are you aware there's French support on the community, and that you can contact the team directly for assistance as you've mentioned that you upgraded to a paid plan?

    • Mosimann 's avatar
      Mosimann
      Explorer | Level 3
      8 months ago

      Hi Jay, thx a lot I didn't know. it's gonna help a lot, thx 

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