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Forum Discussion
Incorrect Timestamp shown to uploaded files
I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
My issue still had not been resolved by Dropbox after 5 days. My uploaded and modified files in Excel online are showing the wrong times, about 7 hours in the past, and I cannot fix it. I am using Windows 8.1, Excel 2016 in Office 365, and all other times are set properly. CST in what my Dropbox needs to be set on, but that no longer appears in the Settings, and only UTC shows.
- And GMT at times. It was working just fine for the past couple of Months, and suddenly started displaying the incorrect times. I have received numerous emails from Dropbox that it is being looked into, but it's been 5 days!
- Mark
Super User II
All I can suggest is recontacting support at http://dropbox.zendesk.com, but, as Excel is actually provided by Microsoft it maybe that they need to work with them to resolve the issue. Also, i know you said it was 5 days but please remember they only work Mon-Fri so weekends do not count.
Also, if you are not a paying user initial replies are usually three days or so as priority is (rightly) given to paid subscribers.
- I worked with Office yesterday and there aren't any issues on their end. It's only when I use Excel online in Dropbox. My Excel files themselves in Office have the correct times.
