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Forum Discussion
Logged in to my account after 2 years and my files are missing
Good day, can someone help me? I has my drop box account for years, mostly using it when I was studding, now I have not been on my Dropbox for over 2 years, and when I logged in today everything was missing. I keep receiving emails that my dropbox is full, so I did not expect it to be empty when I logged in today. What happend? can Dropbox delete everything if you have not been on your account for a while? I am baffled. I do not have another account, only the one that I have been using for years. Please help.
- Hannah
Dropbox Staff
Thanks for reaching out to us, Oneiroi_Morpheus.
I'm afraid that if someone doesn't log in to their account for 12 months, an account will indeed be deleted due to inactivity.
However, can you please clarify what happened when you tried to log in? Were you perhaps prompted to create a new account or did it simply allow you to log in?
What do you see in your events page, your deleted files page and your shared page?
Let me know!
