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Forum Discussion
Dropbox desktop app not logging in - MacBook
I recently joined Dropbox and am able to use the web version without any problem
However, the desktop app doesn't seem to be working on my MacBook at all.
It keeps trying to log in, and the loading wheel keeps turning forever and ever. I have tried uninstalling and reinstalling the application thrice already.
My colleagues do not seem to be facing this issue (on much older laptops)
MacOS - Sonoma 14.1
Hi Andrea,
I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
All you would have to do is
1. Uninstall your Dropbox application
2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
4. Download the app through the steps that it take you through.
Let me know if this worked for you as well.
- Jay
Dropbox Staff
Hi Simran97, thanks for bringing this to our attention.
When you uninstalled and reinstalled the app, did you do an advanced reinstall of the app using the steps in this link?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
Hi Jay,
Thankyou for getting back to me.
I have just purchased a new MacBook and at the moment do not have any VPN, or security software.
I have tried reinstalling the software with an offline downloader link as well, and it still has the same problem.
Hi everybody, I have exactly the same problem. Has there been a fix yet?
Hi Andrea,
I am still not able to log in.
However, please see below the email I have received from the support team:If you're having connection problems or elements of the Dropbox application that are failing to load, this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client.
If you have any of the mentioned software running, please either add Dropbox to its whitelist, remove Dropbox from its blacklist, or temporarily disable or uninstall them to continue troubleshooting. For more information on firewalls, please see our Help Center article here:
https://www.dropbox.com/help/23
The Dropbox client uses SSL to establish a secure connection to our servers. To ensure this is working properly, your system time should be correct and your security applications should allow Dropbox to connect. To learn more, please see our Help Center article here:
https://www.dropbox.com/help/159
If you have a proxy set up on your computer or network, please enter your proxy host and port information into the Preferences panel of the Dropbox desktop application.
1) Locate the Dropbox icon and menu from the system tray (Windows) or menu bar (Mac/Linux).
2) Right-click (Windows/Linux) or click (Mac) on the icon to access the Dropbox desktop application menu.
3) Click on your profile picture or initials to the right of the search bar (Windows & Mac).
4) Select "Preferences" from the Dropbox menu. Select the "Proxies" submenu or tab.
Dropbox proxy settings allow you to set the proxy type, server, port, and login information. For example, a common port for proxies is 8080.
Dropbox can also fail to connect due to proxy settings which may have been changed either by other programs or by your network administrator. If you're having connection problems even though you haven't set up a proxy server, try going to the Preferences panel as described above and setting your Dropbox proxy settings to "No proxy." If you have set up a proxy server, please double-check that your system's proxy settings are still correct.
For more information on proxies, view the Dropbox Help Center article here:
https://www.dropbox.com/help/21
If the issue persists, it is possible that the issue you are seeing is due to an antivirus or other type of security program blocking Dropbox from connecting to our servers.
To resolve this issue, please try temporarily disabling or uninstalling your antivirus or security program, and then restart your computer.
If the issue is resolved after temporarily disabling or uninstalling your antivirus or security program, you should ensure that you configure these applications not to block Dropbox if you choose to reinstall these.
You should also ensure that your local network connection settings allow access to Dropbox domains. If you are on a corporate network and are not sure if the Dropbox domains are accessible on this network, you may need to contact your company's network administrator or IT. You can view this list of domains used by Dropbox on the Dropbox Help Center article here:
https://www.dropbox.com/help/217Do let me know if any of the above helps you. I'm not sure why mine doesn't work still.
- Jay
Hi Andrea_sa, have you tried contacting the support team to investigate this in more detail?
yes, waiting for their replay. It smells like a bug with the Macos system
