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wahlen2you's avatar
wahlen2you
New member | Level 1
6 hours ago

I seem to be missing some of my files; how can I recover them?

I had files in my Dropbox account with calendar plans for upcoming years. They were titled 2025 Travel Calendar, 2026 Travel Calendar, etc. But these seem to have been lost. I did not delete them. How can I recover these important Word documents?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    wahlen2you wrote:

    I had files in my Dropbox account with calendar plans for upcoming years. ... But these seem to have been lost. ... How can I recover these important Word documents?

    Have you checked your Deleted Files page? Any files deleted in the last 30 days would be found there unless they were permanently deleted.

    I did not delete them.

    Dropbox doesn't (and can't) delete your files like that. Your Events page may give some insight into what happened.

    You might also try searching your entire account in case the files were moved.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Sorry to hear that, wahlen2you

    When was the last time you saw those files on www.dropbox.com? 

    Can you also clarify your Dropbox plan, as shown here

    Keep me updated.

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