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ambern1023's avatar
ambern1023
Explorer | Level 3
2 years ago
Solved

moved files to a new folder and somehow the files were deleted

i moved a bunch of files into a new folder and then i went to check and they showed up as deleted. then i restored them but some would not restore   i was using the web version    
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  • Jay's avatar
    Jay
    2 years ago

    Hi ambern1023, could you clarify if you did the move while in Explorer, or on the website? Could you explain exactly how you moved the files, was it by dragging and dropping, or using some other method?

     

    Were any of these files in a shared folder, or were they all private folders?

ambern1023's avatar
ambern1023
Explorer | Level 3
2 years ago
I did some in file explorer, and then a few on the web. Some I drag and drop and semi right click and just hit move I created the new folders on explorer and somehow after that a bunch of them ended up deleted and will not restore after that but some did
ambern1023's avatar
ambern1023
Explorer | Level 3
2 years ago
They were in a shared folder with my entire work group, and I moved some of them into a new folder with restricted access for only the managers & HR

The main folder is shared with the entire team, and then some went into the restricted folder, and then some went into other new folders that were created where everyone could have access to them and that’s where some of them got deleted and wouldn’t let me restore it

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