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Forum Discussion
My files are lost, how can I get them back?
I used to have the free basic dropbox subscription. I had big files that I’ve been receiving warning to upgrade or lose my files. Can someone help me get my files back, please?
- Jay
Dropbox Staff
Hi D Great, thanks for bringing this to our attention.
Could you clarify what you mean by 'used to have a free basic' account? Did you upgrade or delete that account?
Are you able to see any missing files on the events page or the deleted files page?
This will help me to assist further!
There's nothing in my deleted files, it's empty.
- Jay
Are there any events showing up at all in the first link I posted?
When was the last time you logged into your account? Were you part of a Dropbox team at one point?
Nothing in the events either.
- Jay
Could you help me further by providing responses to my other questions I asked previously, to see what could've happened to your account?
