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KL000's avatar
KL000
New member | Level 2
10 months ago

Need Live Support to Restore Files

I logged into Dropbox recently to check my wedding photo album (!!!) and EVERYTHING I have in Dropbox is GONE!!! Since I have a free account apparently there is no way to contact email or phone support about this, I am just being sent in circles on the help center. This is inexcusable customer service and I refuse to pay them to restore this egregious error. Is there any way I contact a live person???

Delete
Dropbox Basic
Restore
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    You can restore them yourself as long as you deleted them within 30 days by following: https://help.dropbox.com/delete-restore/recover-deleted-files-folders

     

    If it was over that I'm afraid they are not recoverable. www.dropbox.com/events will give a clue as to when the deletion happened. Note that Dropbox cannot delete files on its own - it can only replicate what its told to do.

     

    KL000 wrote:

    Is there any way I contact a live person???

    The only way is to pay for an upgrade and then contact support. 

    • KL000's avatar
      KL000
      New member | Level 2
      10 months ago

      I did not delete the files. Thanks for sharing the events link, but there is no activity showing up even on the days I know I first accessed these photos from the vendor.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        10 months ago

        How did you access the files KL000 ? Can you see the files being added to your Dropbox or not?

         

        Did they send you a link? If so they wont be in YOUR Dropbox (unless you actively added them) they will still be on the vendors. 

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