You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

t4ngml's avatar
t4ngml
Helpful | Level 6
3 years ago

New named Dropbox structure

I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed...
Desktop
dropbox business
Multiple Accounts
Organize
sort
brownashley100's avatar
brownashley100
Explorer | Level 4

Seems this is not a new issue. Our mandatory update happened yesterday and it has totally screwed our company workflow. Clients are still having to resync 2TB+ of data because the old folder could not be used. Others are just resyncing for no apparent reason. 

 

The local file structure is also inconsistent with the Web App. Some clients have shortcuts, some folders as sub folders, others not. It's a total mess which leaves some of our systems unable to operate. 

 

Short of reinstalling a fresh Dropbox installation and starting from scratch, is there any other solutions? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey brownashley100, sorry to hear about that! 

 

Does this happen with all of your Team members? I'd suggest allowing some time for the app to adjust to the changes, and to become up to date. 

 

To begin with, you can have a look at this Help Center article. It'll give you an overall idea on the basic troubleshooting when it comes down to syncing issues. 

 

However, if you want to go through each individual member, and what their app is experiencing, I'd suggest you reach out to our Support about this, in order to have a closer look. 

 

Thanks a bunch!

  • brownashley100's avatar
    brownashley100
    Explorer | Level 4
    3 years ago

    Yes, everyone in some form or other. 

     

    The initial dropbox file hierarchy is all over the place. 

     

    This morning I formatted my hard drive and start the sync process from scratch with a fresh install. This has solved the issue for me.

     

    I was in a fortunate position to know which files to remove and back up elsewhere prior to the wipe. Others will find difficulty in this, so might experience data loss if we take this approach as not everything is uploaded.

     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!