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anndinkc's avatar
anndinkc
Explorer | Level 4
11 months ago

No longer able to open .txt files in Dropbox editor on Android phone app, asked to convert to Google

Starting this week, I am unable to open my .txt files with the Dropbox Editor on the Dropbox Android phone app. I am now being presented with the following message: Upload to View This file type ...
Android
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Mobile
  • Nancy's avatar
    Nancy
    11 months ago

    Thanks for giving that a go! Good thinking. 

     

    What I want you to try next is to clear the cache of your Dropbox app (via its settings), and also reinstall it on your device. 

     

    Are you seeing the same error after that?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Thanks for bringing this to our attention, anndinkc. 

 

Can you send over a full screenshot of the error you’re getting? 

 

Also, what’s the OS version of your device, and the app version of the Dropbox app on it?

 

Let me know, and we’ll take a closer look.

  • anndinkc's avatar
    anndinkc
    Explorer | Level 4
    11 months ago

    Nancy Thanks for the quick response Nancy. What is the best way to send over a screenshot? I am not seeing a way to add it to my original post or here in a comment

    OS version: Android version 14
    Dropbox app version: 358.2.4

    Exact message text:

    Upload to View

    This file type can only be viewed if it is first uploaded and converted into a Google Docs file. Do you want to continue?

    • anndinkc's avatar
      anndinkc
      Explorer | Level 4
      11 months ago

      I generated an imgur link for the screenshot [removed per Community Guidelines]

      File in question: DailyToDo.txt

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey again, anndinkc! Due to security reasons, I can’t click on the link you’ve posted. You can upload your screenshot though by clicking on the small camera icon above your message box on the forum.

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