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Forum Discussion
Not able to contact support. Can I recover files somehow?
I tried to file a ticket, but received an error message. "We couldn't submit your request at this time, please try again later". I tried on two devices and three browsers, also incognito mode on on...
Walter
Dropbox Staff
Dropbox StaffHi there giantfromjax - thanks for bringing this to our attention.
When it comes to restoring files from Dropbox, have you tried doing it via the deleted files page or the events page by any chance?
Also, can you clarify the plan you're on at the moment and send us a screenshot of the error you get when trying to submit a ticket?
Thanks so much!
I have two screenshots, but I am having some trouble inserting them.
The deleted files page shows none found. I can see them on the events page but not restore them. They were deleted in August.
As far as my account it's Plus, but I only did that today.
The deleted files page shows none found. I can see them on the events page but not restore them. They were deleted in August.
As far as my account it's Plus, but I only did that today.
- Walter
You should be able to add your screenshots through the camera icon within your reply box giantfromjax
Also, when exactly were those files deleted in August? Is it more than 30 days ago?
