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bcbroadband's avatar
bcbroadband
Helpful | Level 5
2 years ago

Old project team files outside of my control

Hello, I am having some sync issues and unable to update Dropbox until resolved.  I see red x's by three old file folders for team projects for which I was provided access, but do not control.  These folders are now locked.  How do I remove myself from these folders?

Delete
  • ArkBill's avatar
    ArkBill
    2 years ago

    After a long chat with Apple support, I was finally able to delete the folder causing this problem. I was using Time Machine to back up my Mac.  Time Machine was set to backup my Dropbox files (I have no idea why I set it up that way).  When I set Time Machine to not back up my Dropbox files, ran a backup so it was no longer there, I was able to delete the locked files from an outside sharer.  

    ‘I don’t have paid for Apple Support.  I did a chat through Facebook Messenger without them charging me.  I’m relieved to have this over!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey bcbroadband, sorry to hear about this.

     

    Could you send us a screenshot of how those folders look on your end and another one when trying to delete them or remove your access from them so that we can have a visual too?

     

    This will help us assist further. 

      • bcbroadband's avatar
        bcbroadband
        Helpful | Level 5
        2 years ago

        I do not see these folders when I go to the web site and log in there.  Only in my MAC finder list.

  • ArkBill's avatar
    ArkBill
    Helpful | Level 6
    2 years ago

    I have dropbox loaded on my iPad, my old mac (10 years old) and my "new" mac (3 years old).  I'm trying to sync the Dropbox app on the new computer.  It has a locked folder that was shared with me that I can't unlock and Dropbox can't sync.  I deleted the folder in my online Dropbox account, it doesn't show up on the old computer, the iPad, or the Dropbox web access.  But, the app on the new computer still shows the folder and it's locked and I don't have permission to unlock or delete it.  I tried uninstalling and reinstalling the Dropbox app, but it's still there.  How do I get rid of the deleted folder?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi ArkBill, let's jump right into this! 

       

      I merged your post under this thread, since the OP had expressed the same inquiry, and I want to keep everything at the same place.

       

      Feel free to have a look at what was previously suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions.

       

      Thank you!

      • ArkBill's avatar
        ArkBill
        Helpful | Level 6
        2 years ago

        Megan,

         

        Thanks for the quick reply.  When I log in to Dropbox.com, the folder is not in my account.  It only shows up in the app on the new computer (I deleted it from the old computer when the new computer wouldn’t let me).  Note the old computer and new computer use different Apple ID’s.  Does that matter?

         

        Thanks for your help!

         

         

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