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DrStuart's avatar
DrStuart
Explorer | Level 4
3 years ago
Solved

One of my shared folders disappeared after sharing it with another user.

I have just tried to share a folder with dropbox to another account and the folder has simply disappeared. It doesn't show in the online directory. It doesn't come up when I look for deleted files ei...
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  • Jay's avatar
    Jay
    3 years ago

    No worries, please let us know if you experience this issue again, or have any other queries!

studio_jhh's avatar
studio_jhh
Explorer | Level 4
8 days ago

Turns out it was the same problem as what the others have mentioned. It simply disappears from the Content and Sharing page. It wasn't in deleted files or didn't even show up in Folder activity of the parent folder. In our case it took close to an hour to finally reappear, as it is very large with lots of files (1.03 TB in 395.000 files). The problem was that it started disappearing from all our clients and then after it came back had to re-sync again everywhere.

This happened when I tried sharing the folder with "Everyone". After the folder re-appeared it wasn't shared with everyone, but still had the same 2 admins assigned as before. I then created a group with a only 6 of the 7 users and shared it with that group. It didn't disappear and was shared pretty much instantly.

So it seems like while it is applying new permissions in your backend, it temporarily removes the folder. With a large folder it isn't so temporary. Definitely needs some looking into by your devs.

ps: I managed to chat with someone at Dropbox. Turns out Dropbox for Business does have chat support, but only for admins.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    I'm glad to hear it's sorted now and thanks for the update studio_jhh 

    I've also noted your feedback on our system and you can let us know if anything else comes up. 

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