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jaynep's avatar
jaynep
Explorer | Level 3
7 months ago

PDF edits not saving. "Preparing your signed document" message.

I am editing my pdf documents and saving them but they are just loading and loading even though my wifi is great and I have even tried different wifi networks. Just keeps saying "preparing your signe...
Dropbox Sign
edit
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey jaynep, thanks for posting here today! 

 

Would you be able to send me a screenshot of the messages you get on your end, in order for me to have a visual? 

 

Also, does this happen on your browser, and if so which specific one? 

 

Let me know more! 

  • jaynep's avatar
    jaynep
    Explorer | Level 3
    7 months ago

     

    • jaynep's avatar
      jaynep
      Explorer | Level 3
      7 months ago

       

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey jaynep - could you clear your browser's cache, and/or try another browser and let us know if you still get the same results? 

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