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jaynep's avatar
jaynep
Explorer | Level 3
4 months ago

PDF edits not saving. "Preparing your signed document" message.

I am editing my pdf documents and saving them but they are just loading and loading even though my wifi is great and I have even tried different wifi networks. Just keeps saying "preparing your signe...
Dropbox Sign
Edit
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey jaynep, thanks for posting here today! 

 

Would you be able to send me a screenshot of the messages you get on your end, in order for me to have a visual? 

 

Also, does this happen on your browser, and if so which specific one? 

 

Let me know more! 

jaynep's avatar
jaynep
Explorer | Level 3
4 months ago

 

  • jaynep's avatar
    jaynep
    Explorer | Level 3
    4 months ago

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey jaynep - could you clear your browser's cache, and/or try another browser and let us know if you still get the same results? 

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