We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Natmonster's avatar
Natmonster
Helpful | Level 7
4 years ago

Photographs that are NOT mine in Dropbox - and NOT as a result of using a shared computer!

Hello, I have discovered a folder in my Dropbox entitled 'Camera Uploads' which is full of hundreds of photos and videos that are not mine. The files are dated from August 2012-November 2013 (whic...
Account Access
Camera uploads
Delete
Dropbox Basic
Natmonster's avatar
Natmonster
Helpful | Level 7

Hi Laquenta,

 

Thanks for your posting. It's so interesting that you've experienced the same problem. It's clearly not a one-off failure on Dropbox's part. The disappointing news is that no, I have not resolved this and what's worse is it's apparent that no one at Dropbox is interested in investigating what amounts to, in my view, a breach of privacy.

I know that the photos and videos in my Dropbox are not mine (nor were they taken on my camera - there's hundreds of images/vids taken over a period of time), and I know that the person they belong to has the same surname as me but that's as far as I've gotten.

 

I have come to the conclusion that Dropbox is simply not secure and I would strongly advise against trusting it with private files/files of any value.

I encourage anyone who may be reading this thread and experiencing the same problem to post about it here. The more information we can gather, the better. I don't know what it will take to get Dropbox to investigate. I am in the UK so GDPR laws apply and now that I have heard from someone else with the same problem, I will likely report this to the ICO.

 

Natalie

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Natmonster, do you have any unknown logins on your account on this page?

According to the version history on one of the images, what does it say exactly about the upload location when you hover over it?
  • Natmonster's avatar
    Natmonster
    Helpful | Level 7
    3 years ago
    Hi Jay,
    Thanks for your reply. Currently, I don't have any unknown logins. I did review security/linked devices etc. back when I originally posted about this problem in May and I don't recall finding anything suspicious.

    In answer to your second question, nothing happens when I hover over any of the images (I tried on both my phone and PC). I did go into the Version History but it does not display the upload location for me. Perhaps it's because I have the free version of Dropbox?

    Interestingly, when I looked at the Info tab on my own files it states 'Uploaded by [my name]'. However, on the files that are not mine, it says 'Uploaded by Dropbox Server'.

    Any theories on what has happened are v welcome!

    Thanks,
    Natalie
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey Natmonster, sorry to jump in here, but would you like me to send you an email to have a further look into this matter internally? 
      • Natmonster's avatar
        Natmonster
        Helpful | Level 7
        3 years ago

        Hi Walter,

         

        I would very much welcome that, thanks. If you haven't already, may I suggest that the offer is extended to Laquenta, as we both seem to have been affected by the same bug.

        I look forward to hearing from you.


        Thanks,

        Natalie

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!