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t4ngml's avatar
t4ngml
Helpful | Level 6
3 years ago

New named Dropbox structure

I am a user of DropBox Business, on Windows 10. Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken. A quick look learned me that the structure had changed...

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I am a user of DropBox Business, on Windows 10.

\n

Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.

\n

A quick look learned me that the structure had changed.

\n

While I used to access my folder through:

\n

C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:
C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/

\n

 

\n

Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to).

\n

So that I don't really know where my files actually are.

\n

Is this change documented anywhere?

\n

 

\n

Thanks

\n

 

\n

After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies.

\n

 

\n

I didn't find anything about this new structure in DropBox's changelog.

","kudosSumWeight":2,"postTime":"2022-05-30T09:48:04.835-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Multiple Accounts","text":"Multiple Accounts","time":"2019-05-29T05:01:19.356-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Organize","text":"Organize","time":"2022-07-27T15:33:52.083-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:sort","text":"sort","time":"2019-05-07T11:46:24.165-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:600372_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":20775},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I am a user of DropBox Business, on Windows 10.

\n

Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.

\n

A quick look learned me that the structure had changed.

\n

While I used to access my folder through:

\n

C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:
C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/

\n

 

\n

Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to).

\n

So that I don't really know where my files actually are.

\n

Is this change documented anywhere?

\n

 

\n

Thanks

\n

 

\n

After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies.

\n

 

\n

I didn't find anything about this new structure in DropBox's changelog.

"},"Conversation:conversation:600372":{"__typename":"Conversation","id":"conversation:600372","solved":false,"topic":{"__ref":"ForumTopicMessage:message:600372"},"lastPostingActivityTime":"2024-07-08T15:42:00.620-07:00","lastPostTime":"2024-07-08T15:42:00.620-07:00","unreadReplyCount":156,"isSubscribed":false},"ModerationData:moderation_data:600372":{"__typename":"ModerationData","id":"moderation_data:600372","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:600372_4":{"__typename":"Revision","id":"revision:600372_4","lastEditTime":"2022-07-26T13:12:18.943-07:00"},"ForumReplyMessage:message:639517":{"__typename":"ForumReplyMessage","id":"message:639517","conversation":{"__ref":"Conversation:conversation:600372"},"author":{"__ref":"User:user:699156"},"revisionNum":1,"uid":639517,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: New named Dropbox structure","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:639517"},"parent":{"__ref":"ForumReplyMessage:message:639509"},"body":"

UPDATE: this is apparently a byproduct of the new Team update that was pushed out.  The root was relocated into a user folder; the root of that folder is now served to clients as the \"root\" (a virtual root).  The copy of my v2 folder failed for reasons unknown at this time (I believe it to be file path lengths that were hitting the 256char limit, but that is still to be explicitly tested). 

 

Thanks.

","body@stringLength":"442","rawBody":"

UPDATE: this is apparently a byproduct of the new Team update that was pushed out.  The root was relocated into a user folder; the root of that folder is now served to clients as the \"root\" (a virtual root).  The copy of my v2 folder failed for reasons unknown at this time (I believe it to be file path lengths that were hitting the 256char limit, but that is still to be explicitly tested). 

 

Thanks.

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Hello,

 

It appears my root folder is no longer \"/\", but is now a system-created folder called \"/CheerSounds/\" (or in other words, \"/<username>/\"), and that now appears as the root of all connected client apps.  I can't make sense of it, but it has created some big issues for our workplace.

 

Our log shows that a series of policy changes and folder changes occurred at 02:06 est on 11/26 which have interrupted our business operations in the most severe way. The logs show that the changes were made by user unknown and location unknown.

 

On our account, username \"CheerSounds\", it seems that the contents of our root folder \"/\" has been relocated to \"/CheerSounds/\" . We are unsure of how this folder was created; there is no log of it ever happening. It's permissions are set to \"Only Me\".  More interesting, our connected dropbox client apps (mac, windows, linux) can not see the actual contents of \"/\" any longer, instead they only show the contents of \"/CheerSounds/\" as if that was the root!  Was a system-wide change made to tell client-connected devices that the root is actually \"/<user-name>/\" ?

 

Also concerning, our largest and most important folder \"/CheerSounds v2/\" now exists in both the actual root \"/CheerSounds v2/\" and in the new folder  \"/CheerSounds/CheerSounds v2/\". It appears the moving/copying of this folder failed and left only a partial copy in \"/CheerSounds/CheerSounds v2/\".  Our client systems have all automatically synchronized to \"/CheerSounds/CheerSounds v2/\" , leading them to believe that the failed copy is actually the removal of hundreds of thousands of files, which all of our client computers have now aligned to. This resulted in the removal of hundreds of thousands of files from all client devices. The client devices indicate they are \"up to date\". 

 

My question is: was a change made to create a virtual root for client devices?

I cannot explain or understand why the \"/<username>/\" folder was created by \"unknown user\" from \"unknown location\" or why all of my files have been moved into it, or why that new path appears as the root folder for all of my dropbox connect clients.

 

As far as why the file copy may have failed: We have incredibly long filenames on some of our media, often being exactly the limit of 256 characters of a file path. My guess ... is that Dropbox intended to move the old root \"/\" into \"/CheerSounds/\" which would now (somehow) the be root for dropbox client applications...but the file copy of \"/CheerSounds v2/\" failed due to some of the file paths within that folder being 256 characters long with no room to spare for the new, longer path of \"/CheerSounds/CheerSounds v2/........\"

 

Regardless of what happened, our entire office of multimedia projects is left in a compromised stated which I must resolve Asap! Any and all insight is appreciated  so that I may remedy this and not impact the entire office for long.

 

Thanks,
Carmine Silano
CheerSounds Music

","body@stringLength":"3156","rawBody":"

Hello,

 

It appears my root folder is no longer \"/\", but is now a system-created folder called \"/CheerSounds/\" (or in other words, \"/<username>/\"), and that now appears as the root of all connected client apps.  I can't make sense of it, but it has created some big issues for our workplace.

 

Our log shows that a series of policy changes and folder changes occurred at 02:06 est on 11/26 which have interrupted our business operations in the most severe way. The logs show that the changes were made by user unknown and location unknown.

 

On our account, username \"CheerSounds\", it seems that the contents of our root folder \"/\" has been relocated to \"/CheerSounds/\" . We are unsure of how this folder was created; there is no log of it ever happening. It's permissions are set to \"Only Me\".  More interesting, our connected dropbox client apps (mac, windows, linux) can not see the actual contents of \"/\" any longer, instead they only show the contents of \"/CheerSounds/\" as if that was the root!  Was a system-wide change made to tell client-connected devices that the root is actually \"/<user-name>/\" ?

 

Also concerning, our largest and most important folder \"/CheerSounds v2/\" now exists in both the actual root \"/CheerSounds v2/\" and in the new folder  \"/CheerSounds/CheerSounds v2/\". It appears the moving/copying of this folder failed and left only a partial copy in \"/CheerSounds/CheerSounds v2/\".  Our client systems have all automatically synchronized to \"/CheerSounds/CheerSounds v2/\" , leading them to believe that the failed copy is actually the removal of hundreds of thousands of files, which all of our client computers have now aligned to. This resulted in the removal of hundreds of thousands of files from all client devices. The client devices indicate they are \"up to date\". 

 

My question is: was a change made to create a virtual root for client devices?

I cannot explain or understand why the \"/<username>/\" folder was created by \"unknown user\" from \"unknown location\" or why all of my files have been moved into it, or why that new path appears as the root folder for all of my dropbox connect clients.

 

As far as why the file copy may have failed: We have incredibly long filenames on some of our media, often being exactly the limit of 256 characters of a file path. My guess ... is that Dropbox intended to move the old root \"/\" into \"/CheerSounds/\" which would now (somehow) the be root for dropbox client applications...but the file copy of \"/CheerSounds v2/\" failed due to some of the file paths within that folder being 256 characters long with no room to spare for the new, longer path of \"/CheerSounds/CheerSounds v2/........\"

 

Regardless of what happened, our entire office of multimedia projects is left in a compromised stated which I must resolve Asap! Any and all insight is appreciated  so that I may remedy this and not impact the entire office for long.

 

Thanks,
Carmine Silano
CheerSounds Music

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New named Dropbox structure","moderationData":{"__ref":"ModerationData:moderation_data:639853"},"body":"

Hi cheersounds, thanks for taking the time to post in our Community! 

\n

 

\n

I merged your post under this thread, where others have also posted in regards to what you mentioned.

\n

 

\n

Feel free to have a look at Walter's response right here, and let me know if you have any questions. 

\n

 

\n

Thanks!

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