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Forum Discussion

petalargie's avatar
petalargie
New member | Level 2
7 months ago

We should be able to completely remove an external collaborator from an account.

Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey petalargie!

 

Did you have a chance to review the info my colleague provided? 

petalargie's avatar
petalargie
New member | Level 2
7 months ago

Hi Megan,

I didn't see the message. Apologies. 

1. I deleted the original files.

2. I tried to delete external collaborators and do not see the option to do so.

3. I upgraded to a Business account and would like to use this service, however would not do so if the account is insecure. 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Sorry for jumping in, petalargie. First off, I’d like to mention that, if these users were never added to your Dropbox team as members, they shouldn’t be part of it, which is why there’s no option to remove them per se. 

     

    Now, do you perhaps mean that you see them saved as contacts anywhere? Can you send over a screenshot of where they appear on your Dropbox account? Please make sure to hide their personal info first.

    • JACB1's avatar
      JACB1
      Explorer | Level 4
      6 months ago

      I have the same issue....  Here is a screenshot

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey JACB1 - sorry to hear about this.

         

        Can you please elaborate a tad on the issue you're facing? 

         

        Also, could you clarify the page you're navigating to see the options you shown in the screenshot?

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