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Forum Discussion
Recover files from deleted account previously in a locked state
I had received this message to my junk folder from Dropbox - This a reminder that the Buddy team is still in locked state. If Buddy is still in locked state after October 16, 2024, the entire team, w...
Walter
Dropbox Staff
Dropbox StaffHey clairewright78 - sorry to hear about this.
Have you tried getting in contact with our support team directly through since they'd be better equipped to look into this for you with account specific information?
If you did and have a ticket ID, you can share it with us here so that we can look it up in our system.
Otherwise, let us know and we'll reach out via email from our end to have a further look internally.
Thanks!
Hi, Walter. I have the same problem as clairewright78 but I was not able to retrieve a ticket ID. Is there a possibility to recover the removed files after the locked state due date? I had important files from 2010 and it would be fatal for me to just lose them as is
- Megan
Hey luisrada14, thanks for posting here!
I can't make any promises, but I'd be more than happy to reach out via email, in order to see if there's more to be done about this.
I'll be happy to see you there, thanks!
