You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

clairewright78's avatar
clairewright78
New member | Level 2
2 months ago

Recover files from deleted account previously in a locked state

I had received this message to my junk folder from Dropbox - This a reminder that the Buddy team is still in locked state. If Buddy is still in locked state after October 16, 2024, the entire team, w...
Restore
luisrada14's avatar
luisrada14
New member | Level 1

Hi, Walter. I have the same problem as clairewright78 but I was not able to retrieve a ticket ID. Is there a possibility to recover the removed files after the locked state due date? I had important files from 2010 and it would be fatal for me to just lose them as is

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Hey luisrada14, thanks for posting here!

I can't make any promises, but I'd be more than happy to reach out via email, in order to see if there's more to be done about this.

I'll be happy to see you there, thanks! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!