You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Tom Nador
6 hours agoNew member | Level 1
I need help recovering my deleted files
Trying to access some old files I deleted from my DropBox. Here's what I'm up against.
I had a warning on my account that I exceeded my limit, because of a large share of projects files. I took a couple days to save and download my important files and then deleted them from my DropBox, hoping to save on space. Unfortunately, the amount of shared media killed my ability to sync so I stopped paying for the subscription.
Now I am getting warnings..."Couldn't sync files. That's because you're using 8,755% storage. Resubscribe for up to 3 TB storage". I am sharing over 328 GB of file with a 2TB limit.
I have lost all of the files I had saved for years, and was trying to get back into my DropBox account to download again. I can see the history of the files I deleted but no access. Are they still available for me to access once I subscribe again?
Would love to recover the important docs I have been saving on the DropBox. Help if you can.
- JayDropbox Staff
- RichSuper User II
Tom Nador wrote:
I can see the history of the files I deleted but no access. Are they still available for me to access once I subscribe again?
Additionally, how long ago did you delete those files? If it was more than 30 days ago, you wouldn't be able to recover them through Dropbox, even if you were to subscribe again.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!