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Forum Discussion
Hap H.
10 years agoNew member | Level 1
Removal of duplicate photos in my dropbox photo library
I somehow uploaded several hundred photos from my iphone to dropbox. Not sure how I did it, but now I see a lot of duplicate photos in dropbox (carousel).
- Jennifer K.13New member | Level 1
This happened to me last night. On my Iphone all my pics are showing duplicates. When I logged on to dropbox from my desktop ALL my files are showing a duplicate! So I need to manually delete these?!?
- Lorraine L.3New member | Level 1
Well the good news is that they are dumping Carousel. So now perhaps they will do the fixes they need to do for photos in Dropbox.
- Simon E.11New member | Level 1
I love dropbox, but for the last few months I've been stuck in a cycle of the same photos being uploaded over and over from my iPhone. This did not happen with Carousel, and I think is only happening since Carousel was shuttered. I've followed the advice Dropbox has provided me - delete and reinstall, but that only ever works for the first couple of hours after the reinstall after which the cycle kicks off again.
It is exceptionally frustrating.
- Mirko H.New member | Level 1
It's getting even worse now. Today, duplicating photos where uploaded up to 5 times !
For me, dropbox is done, will definitely Not continue my subscription.
- Jake M.6New member | Level 2
I am finding this issue extremely frustrating as well. I have used dropbox for probably around 5 years. Until this month, I have never had any issue with dropbox uploading the same files over and over. I go to clear everything out and then a couple days later the same files are uploading again. I do not understand what is going on with this app on my phone. I am a very technically inclined person and I have yet to find a solution to this annoying problem!!!! I wish there was some actual support from dropbox on this. I am ready to get rid of it if this keeps happening.
- Costa A.New member | Level 1
The fact that this issue has gone on so long with no formal response from Dropbox Support proves they are doing this by design to force people off the free/basic plans to generate more revenue. They just don't care about this known defect for over 1 year now, or else we would get a "thanks for reporting it, we are working on a fix". Fortunately for us there are dozens of alternate competitors out there that don't have this issue.
- Meghan M.Helpful | Level 5
Yeah I think the main issue is not that we need a dupe remover (though that is a side effect of the main problem) but that Dropbox keeps making duplicates.
I used to be amazed that the Camera Upload mechanism recognized already uploaded photos. Now, as mentioned, there is no recognition that some photos have already been uploaded.
- Jane E.1New member | Level 2
I'm sitting here watching notifications pop into my window showing dozens of duplicate photos being added. As several of you have recently said, the problem is not how to remove the duplicates but how to prevent them in the first place. I use an Android smartphone and a MacBook Pro and these duplicates have been showing up for over six months now. It is frustrating, a huge waste of storage space, and totally preventable. Has anyone else noticed that there are no official comments, replies or suggestions other than the ridiculous 8-step removal process?? Come on Dropbox, get your act together! You have a basically great product so please listen to your users and fix this problem!
- Meghan M.Helpful | Level 5
Yes. It's exceptionally frustrating that there is no response. All well and good to say, "See ya, I'm dropping you Dropbox" but it is integrated and working perfectly with a bunch of other my other apps.
Make this work again! It used to work and I can't imagine it's an intractable problem. Dropbox please let us know you are working on this!
I've looked into Google Photos and it doesn't work the same way. I don't want 800 virtual low res copies spread around the cloud. I want one reliable full res copy of each of my phone pictures until I can't add the thing to Lightroom and my photo back-up scheme.
I just filled out this Dropbox Forum survey. Maybe if a bunch of us fill it out and complain about the lack of response someone might at least let us know if there is a fix in the works.
https://dropbox.az1.qualtrics.com/SE/?SID=SV_4HFdMjdHWsKtQ8Z
- KarvinNew member | Level 2
I use DuplicateFilesDeleter. It works like a charm, always!
- Annie B.8Helpful | Level 5
I have been dealing with this for a long time. another issue is that I take a lot of pictures and then make edits (also on my other phones) mos tly for posting items I want to sell. But when I go to post the final edited image, all of them are there and I have no idea which is the one I decided to use. I also have the problem of having as many as 10 duplicates of the same picture, sometimesI want to keep randomly within the same folder, as well as in many other folders. I never get a message that there already one and which one do I want to keep. And they all have different image sizes and I need to look at them both to see which I want keep choose. want to move all my pictures off dropbox folders and Dropbox.com. I can't even just move them to a flash drive, I can only copy. So i create a new folder on laptop, move dropbox folders to that new forlder ad delete them on dropbox.There has got to be a better way! If I cancel my dropbox account, I will lose everything. So many are from places (other old external drives or otherwise unable to acess, etc) I do like that feature on Dropbox, because I have photos as old as 2003. but they'll be gone. I am not very experienced on windows or Android. I bought a new 256GB laptop and it has no more space it's all from Dropbox. It's very frustrating and confusing this way, Especially since there are so many duplicates in so many folders. I want to move them all to Google Photos. (which is a whole! separate thing I have'nt learned bout). I don't know if I move the entire folders from Dropbox folder and delete the now-empty folders from Dropbox in Windows on my laptop. will Dropbox create a new folder again or will it not upload if there is no longer that folder in dropbox folder. I have 50,000 pictures in so may places in so many different folders so manually deleting all the duplicates is not an option. I just don't know what to do. Bottom line I guess is I want to keep everything on dropbox.com as well as my laptop Dropbox folder. I've paused syncing on Dropbox untill I can deal with this issue first, Of course, I imagine I will have the same problems if I turn on sync dropbox again. And then closing my account while still havsing all the photos -minus all the duplicates- I now have on my phone and not uploaded anywhere yet. If anyone can make sense out of any of this post and help me out, Thank you. Again, I am sorry for the long, confusing post. Oh, and I can't move the new folder created for all my files copied from Dropbox in order get everthing on a flash drive and then delete my Dropbox folder because there is not enough space on my flash drive. I don't know which files will fit without finding out how big every file is and move that many to flash drive. As you can see, I HAVE ABSOLUTELY no idea what I'm doing and I don't have anyone who can help me. The last time I had a computer company tech come help me. I ended up with so many files not copied, and gone forever....
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