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Forum Discussion
Restore all affected files in bulk
One of our computers got infected by ransomware and it encrypted a lot of dropbox files on that machine which were then updated to the entire dropbox. I know how to manually find the old version of e...
- In the case of an encryption event like that, working with Support and having them roll back your account is really the best option.
https://www.dropbox.com/help/9217#encrypted
Rich
Super User II
Super User IIIn the case of an encryption event like that, working with Support and having them roll back your account is really the best option.
https://www.dropbox.com/help/9217#encrypted
https://www.dropbox.com/help/9217#encrypted
- Trying to get support to help at all seems about as easy as just manually restoring the files myself. I gave them the date of the event I wanted the account rolled back to (when the event started), they said everything should be in working order and yet the only files that have actually changed are the ones I restored manually. Extremely frustrating.
