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Forum Discussion

Paradell's avatar
Paradell
New member | Level 2
2 months ago

Restoring deleted files

I recently got a new iPad because my old iPad broke, I synced everything but for some reason ibis pains won't sync between the iPads. I remember a month ago I used this to sync my artwork between my phone and iPad but I deleted the files afterwords. Is if possible for you to restore those files for me? Thank you

Restore
    • Paradell's avatar
      Paradell
      New member | Level 2
      2 months ago

      I had a subscription but then I canceled it going back to free, the 30 days unluckily just past like JUST. But I bought a subscription again so can I get it back?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 months ago
        Paradell wrote:

         But I bought a subscription again so can I get it back?

        No, sorry. 

        Purchasing does not retroactive anything.

         

        You would have needed to have the subscription at time of deletion and kept it. Once you stop paying any files over 30 days are unrecoverable. 

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