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Ntorabi's avatar
Ntorabi
Explorer | Level 4
5 years ago

Safe recovery of files locked by ransomware

Unfortunately my pc got infected by a ransomware. It locked all my files including the data i had on my dropbox, shared with my colleagues, changing their extension to "lalo". First, I wanted to k...
Restore
  • Daphne's avatar
    Daphne
    5 years ago

    Hey Ntorabi, just jumping in here to see if I can help out!

     

    With ransomware attacks, the files on your device are usually just encrypted rather than altered in that way.

     

    However, if you do want to check the files then this isn't something that can be done by Dropbox. You would need to use an antivirus software to do so.

     

    Regarding restoring your files, do you know around how long ago the ransomware affected your device? Was this perhaps outside of your account's version history window?

     

    If you check your Events page here, can you see a large event when your files were affected?

     

    Let me know - thanks!

Brenae's avatar
Brenae
New member | Level 2

Help! I need to urgently rewind my files back to a date prior to 11/2/22.  My files have been encrypted by Royal Ransom Virus and I do not have access to my data.  Can someone help me with this?  I currently have the Basic plan. If I upgrade to the Plus plan will I then be able to Rewind to a previous date? 

 

Do I delete the corrupted files off of my computer, or will the rewind update them automatically, etc. 

 

Can someone please help me ASAP this is very urgent. 

Brenda

  • Brenae's avatar
    Brenae
    New member | Level 2
    3 years ago
    Thank you. My C drive drive did not have any bad files on it. The only folder infected was my Dropbox folder. I uninstalled Dropbox, logged out of my account, et cetera on my local computer.
    Should I delete the Dropbox folder on my local computer c drive, before I rewind my files or will the rewind update the files on my local computer you do when I synch?
    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Personally I'd just wipe the Dropbox directory and everything near it and then start a fresh 🙂

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