We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Safe recovery of files locked by ransomware
Unfortunately my pc got infected by a ransomware. It locked all my files including the data i had on my dropbox, shared with my colleagues, changing their extension to "lalo". First, I wanted to k...
Hey Ntorabi, just jumping in here to see if I can help out!
With ransomware attacks, the files on your device are usually just encrypted rather than altered in that way.
However, if you do want to check the files then this isn't something that can be done by Dropbox. You would need to use an antivirus software to do so.
Regarding restoring your files, do you know around how long ago the ransomware affected your device? Was this perhaps outside of your account's version history window?
If you check your Events page here, can you see a large event when your files were affected?
Let me know - thanks!
Mark
Super User II
Super User IIHi
Have a look at https://help.dropbox.com/security/ransomware-recovery
Basically you need to clean your machine first and THEN recover. Upgrading to paid will let you rewind 🙂
Thank you. My C drive drive did not have any bad files on it. The only folder infected was my Dropbox folder. I uninstalled Dropbox, logged out of my account, et cetera on my local computer.
Should I delete the Dropbox folder on my local computer c drive, before I rewind my files or will the rewind update the files on my local computer you do when I synch?
Should I delete the Dropbox folder on my local computer c drive, before I rewind my files or will the rewind update the files on my local computer you do when I synch?
- Mark
Personally I'd just wipe the Dropbox directory and everything near it and then start a fresh 🙂
