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Forum Discussion
Scan upload error message
[NOTE: Whatever 310EI did to "combine" my messages deleted both of them. I apologize for posting twice however, it was not clear to me which thread this question should be in. On top of that, I am af...
sqkelly wrote:
It is an Android phone (Pixel 2). It is a University-related account. I have access to 2.1 PB. There were intermittent wi-fi outages during my work, but it seems to me that the scans should be saved on the phone for upload when there is an interruption. Several of my jobs saved to Dropbox without a hitch.
Hello, sqkelly...
Thank you for the information.
Unfortunately, you have to initiate saving your scan to your phone (view instructions). That's the first thing that I do after scanning because I'm not always connected to the internet. By doing so, it safeguards important data and allows me to upload when it's convenient.
You didn't mention if you checked your storage space quota as I mentioned in the post above. You stated the total storage space available to you, but that doesn't confirm you still have room for more uploads (look here please).
What version of the Android App are you using (eg: v76.2.2)? If it's an older version then I suggest that you update it to the most current version.
It is an Android phone (Pixel 2). It is a University-related account. I have access to 2.1 PB. There were intermittent wi-fi outages during my work, but it seems to me that the scans should be saved on the phone for upload when there is an interruption. Several of my jobs saved to Dropbox without a hitch.
sqkelly wrote:
It is an Android phone (Pixel 2). It is a University-related account. I have access to 2.1 PB. There were intermittent wi-fi outages during my work, but it seems to me that the scans should be saved on the phone for upload when there is an interruption. Several of my jobs saved to Dropbox without a hitch.
Hello, sqkelly...
Thank you for the information.
Unfortunately, you have to initiate saving your scan to your phone (view instructions). That's the first thing that I do after scanning because I'm not always connected to the internet. By doing so, it safeguards important data and allows me to upload when it's convenient.
You didn't mention if you checked your storage space quota as I mentioned in the post above. You stated the total storage space available to you, but that doesn't confirm you still have room for more uploads (look here please).
What version of the Android App are you using (eg: v76.2.2)? If it's an older version then I suggest that you update it to the most current version.
