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Forum Discussion
Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
- I am constantly receiving emails from Dropbox that I might lose my files if I do not upgrade with the explanation that I do not have sufficient storage. They mention I am over my limit (2GB) but when I go into my account I have 5.75GB and I am using 4.61GB. Does anyone knows what is going on?
- Hi Walter!
Thank you for getting in touch!
I have a Dropbox Basic plan with a personal Dropbox space of 5.75GB in total. The last email I have received was on September 3th, and I have been receiving the emails rather often since a while now. I’d appreciate any help!
Best,
Veronica
Hi,
appreciate any help. Basically i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..? is it spam..?
- Rich
Super User II
helpmerhonda wrote:
... i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..?
What does your usage say on your Plan page? Have you checked your Backups page?
- Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not. I can only view using a texted link. But no option to download.
- Rich
Chooch wrote:
Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not.If you're receiving a message that your storage is full, that means the shared folder you're trying to join is larger than the amount of space available in your account. You'll need to upgrade to add the folder to your account.
I can only view using a texted link. But no option to download.You won't be able to add the files to your account if you don't have enough space, but you should still see a Download button allowing you to download the files to your computer. Can you provide a screenshot of what you see? Be sure to mask any private information.
