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Forum Discussion
TERRIBLE SUPPORT SERVICE
I am extremely angry with the unbelievably bad service from Dropbox.
The Support Team in Australia as NO WAY OF CONTACTING their own Restorations Specialists team in the US.
Having opened a ticke...
Does anyone know how to contact senior management at Dropbox?
I was referred by the Australian "Support" team to a Restoration Specialist from another department.
I had one encouraging email from a specialist call Jay 3 days ago say that it would take an hour to fix my problem. 3 days later, it is still not fixed, he is not responding to my email enquiries regarding status.
I have called the Australian Support Team each day only to be told they do not have any contact with the other departments, so cannot tell me how my ticket is progressing.
Where do I go from here? Can a senior manager contact me please who has access communication with all departments to resolve my problem immediately?
I am on a Business Plan and am shocked to find both that my files are not secure within Dropbox and there is no effective support from the company.
Lusil
Dropbox Staff
Dropbox StaffSorry to hear that, ScooterKP.
Initially, please note that I've moved your second post here so as to keep troubleshooting efficient for you.
As per your concern, I was able to locate your ongoing communication with a specialized member of my team and have passed your comments along to them. I can see that they replied to you via email, so please check your inbox for their latest message. Rest assured, they'll do their best to assist you.
In the meantime, if there's anything else I can help with, don't hesitate to give me a shout. Thank you in advance!
