You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey GibSam - sorry to hear about this and thanks for bringing this to our attention.

     

    Could you let us know some additional information about the issues you've been facing so that  we can assist further? 

     

    Also, if you've already reached out to our support team, could you share your ticket's number so that we can look it up in our system as well?

     

    Thanks so much! 

    • GibSam's avatar
      GibSam
      Helpful | Level 5

      I have reached out to the support team twice. My initial ticket number, which we opened when we first discovered this issue, is 23730563. I followed up with a chat with one of the support representatives, and the ticket number for that is 23733952. Any help with this issue is much appreciated.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the ticket ID GibSam - much appreciated!

         

        I was able to locate it in our system and passed your comments on to the expert who's looking into your case. 

         

        They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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