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Forum Discussion

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey GibSam - sorry to hear about this and thanks for bringing this to our attention.

     

    Could you let us know some additional information about the issues you've been facing so that  we can assist further? 

     

    Also, if you've already reached out to our support team, could you share your ticket's number so that we can look it up in our system as well?

     

    Thanks so much! 

    • GibSam's avatar
      GibSam
      Helpful | Level 5
      6 months ago

      I have reached out to the support team twice. My initial ticket number, which we opened when we first discovered this issue, is 23730563. I followed up with a chat with one of the support representatives, and the ticket number for that is 23733952. Any help with this issue is much appreciated.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the ticket ID GibSam - much appreciated!

         

        I was able to locate it in our system and passed your comments on to the expert who's looking into your case. 

         

        They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

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