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Forum Discussion
Timed comments not saving
I've been trying to make comments on my videos, but after I close out of that web browser and then go back, the comments have disappeared. I'm used to working on the web version of dropbox, and this ...
Hey everyone, thanks for the reports about this.
Can you confirm if you're still having an issue?
If so, let us know what version of your preferred browser you're using.
Thanks.
Posting this in hopes of Dropbox's IT team to properly look into this issue. I've been working on a time sensitive project all week, with the majority of our communication being shared through Dropbox's commenting feature, & out of nowhere this morning the comments just stopped syncing/posting. After I'd attempt to post a comment, rather than it properly syncing & then noting the time & date, it would say that it posted "just now" & then disappear shortly after I'd select another file to comment on. I've tried all of dropbox's help team suggestions - opening through different browsers, cleared my browser's cache, asked different coworkers to attempt it on their end, & nothing has worked. No one is able to post a comment today. Please help!
My work involves multiple editors working on files using the Dropbox comments. For the past 24 hours (at least), comments are not loading consistently and any comments we make are not saving consistently. The comments section will not load until the page is refreshed repeatedly, and even then, some pages just have comments that refuse to load. When typing a comment, it does not appear to save consistently. We will navigate away from the page and come back to find comments that have disappeared entirely. This is a massive disruption to our entire workflow!
We have tried multiple browsers with no success.
- Hannah
Dropbox Staff
Thanks for the update here, guys.
Can I send you both an email, so we can look into this more closely?
Let me know.Hi,
I am facing similar issues - wondering if it has been resolved?
User would comment and when the page is reloaded - the comment disappears
Have tried the following:
- Clearing browser cache
- Using different browser
- Deleting and reuploaded the files
- Tried on different files and comment also disappeared - i.e. not file specific
- Commenting with different user accounts (personal Dropbox accounts) - i.e. not user specific
Issue only surfaced today.
Would appreciate any help.
Hello. My coworkers are currently reporting the same issue on both Business and Personal accounts.
Sadly, this issue comes up occasionally and is never fully addressed by Dropbox.
They tend to roll out updates and add/remove/modify features without much warning or clear documentation, and bugs like this happen on occasion.
My team of 100+ freelancers and I have never found an adequate solution to these issues in the multiple instances that they have come up in the past, despite trying everything you stated and more.
Dropbox eventually resolves these issues without directly addressing them - in the past, it has taken anywhere from a few hours to a few days to be resolved.
I'm sorry I don't have much to offer in the way of solutions, but at least I can provide a realistic expectation based on what I've experienced.
I imagine that when the comments start working reliably again, we will find that a feature has been added, removed, or modified once again.
- HannahHey gussy, welcome to the Dropbox Community.
Are there other users that are also having this issue? And are you all connected to the same network?
Have you tried clearing your browser's cache to see if that helps?
If not, let me know and I will send you an email, so we can look into this internally.
Cheers.Hi Hannah,
We are in a variety of different countries on different computers and networks, working remotely. I did try clearing my browser cache but it did not work. As another user mentioned in a different thread regarding this same problem, we've found that Business accounts are not having this issue, but every employee using a personal account is unable to comment consistently, unable to load comments consistently, and having comments that delete themselves.Hi Hannah,
This issue is still ongoing. We've tried clearing the cache, and we've tried multiple browsers. These files are being hosted by a Dropbox Business account. Other Dropbox Business accounts are not having these issues, but all personal accounts are still unable to load comments or write / save comments with any consistency, which is the most essential part of our jobs! Please advise.
Hello Hannah,
I'm also having the same issue. The comments won't load unless I keep refreshing. My connection is fast and have no troubles downloading and uploading heavy files. I have tried different browsers but it doesn't seem to do the trick.
Please let us know how we could fix it.
