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Forum Discussion
Not getting notifications when tagged in comments
I'm a designer and use DB for file sharing and also discussion around designs I'm working on with a remote team. For the past few days when people tag me in the comments, I am not receiving notifications in my email, nor are they showing up in the notifications drop-down tab (with the bell). I can't figure out where to go to fix this or check if a setting has been changed. Any help would be appreciated!
I see, thanks for the additional information, Jessica.
We can send you an email to have a further look internally, if you like, but first could you clear your browser's cache and/or try another browser and let me know if you're still not seeing the team's comments?
- Hannah
Dropbox Staff
Sorry to hear about this, Jessica_Joy.
If you open the comments on a file and then click on the "..." (ellipsis) icon, you should see an "unsubscribe" option.
Can you unsubscribe and then subscribe again, to see if that makes a difference?
Keep me posted.
Thank you, Hannah -
I followed your instructions. I opened a file, selected the ellipsis in the comments area, and saw that I had the option to "subscribe". However, I checked several other files, and for each one it appears that I am unsubscribed.
I clicked on several of the files I am waiting for comments on, saw that there were comments, that I was tagged, but that I am not getting notifications. All of these files also had an option for me to "subscribe". I did so, but I need to make this change globally. And other ideas?
Thank you so much for your help!
Jessica
- Megan
Hey Jessica_Joy, I'm afraid that there's no way to globally make this change, unless you do it individually for each folder/file.
However, you should always be notified when someone else mentions you in a comment, even if you've unsubscribed from comment notifications on that file.
Can you confirm that the people that tagged you, used your name/email directly on the comment of the file?
