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justinheazlewood's avatar
justinheazlewood
New member | Level 1
5 hours ago

Dropbox comments box scroll arrows disappeared.

Hi there, 

This morning when loading a document I've been working on, the scrolling arrows in the comments box are not showing. Upon loading, they appear squashed in the top right hand corner of the comments box for a few seconds, and then vanish. Myself and a colleague are currently unable to scroll through the comments at all. They had been working fine up until today. 

I've loaded the file on three different browsers including Firefox - all have the same issue. 

Thanks, 

Justin. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi justinheazlewood, let's have a look into this together! 

    Do you happen to have any screenshots at all, in order for me to also have a visual of what you described? I tested it on my end too, but it appears without any issues. 

    Does this happen with all of your files and comments too? 

    Keep me posted, and we'll take it from there!

    • justinheazlewood's avatar
      justinheazlewood
      New member | Level 1

      Also, this is the only file I have in which I am sharing and using the comments function. So, I have nothing to compare it with. 

  • justinheazlewood's avatar
    justinheazlewood
    New member | Level 1

    Resending the screenshots. I can confirm three separate people are having the same issue with this document.