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dnalor's avatar
dnalor
Explorer | Level 3
2 years ago
Solved

Unable to delete Dropbox shared folder from my account because of deadlock (no storage capacity left

I’ll think I’m in a deadlock situation.   I have used 104% of my Dropbox storage space.   I have several shared folders which I no longer need. However I removed myself as owner in the past (not ...
Delete
Shared Folders
Storage space
  • Jay's avatar
    Jay
    8 months ago

    Hi epicurean vegetarian, if you're not seeing the option to delete this, is it possible that quota is being used up elsewhere?

     

    Could you check the Dropbox Backup page to see if you have a backup running?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there dnalor, sorry to hear you're having issues with this.

 

If you had completely removed your access from those shared folders, they wouldn't be taking up space in your account.

 

Do you maybe see them listed on this page?

 

Keep me posted!

dnalor's avatar
dnalor
Explorer | Level 3
2 years ago

Hi Walter,

 

Thanks for your quick response.

 

Yes I see them on "this page"

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dnalor, if you see them on this page and you click on the "..." (ellipsis) icon on the right hand side, what options do you see?

    • dnalor's avatar
      dnalor
      Explorer | Level 3
      2 years ago

      Hi @Hannah, I was able to use the "Unshare" option with which I regained control over the folder.

       

      Now I have removed these no longer required folders from my DropBox. However I have still over 9 Gb of "Backup" storage in use.

       

      How is this "Backup" folder/space controlled? Where can I find details what backup this folder is capturing?

    • dnalor's avatar
      dnalor
      Explorer | Level 3
      2 years ago

      Hi Hannah, the backup mystery is solved. I wasn't aware of the DropBox backup (beta) utility. Because of whatever reason, most likely because I agreed 😊, my Garmin device was backed up. I removed this device and deleted the backup file to recover my DropBox space. Thanks for all your help. Regards, Roland

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for keeping us updated on this, dnalor!

         

        I'm glad to see this is now resolved for you.

         

        If you have any other questions or issues, please let us know.

         

        Have a great week ahead!

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