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Tyto's avatar
Tyto
Helpful | Level 6
11 months ago

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views. The "List" and "Large List" ...
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  • BenDBX's avatar
    BenDBX
    11 months ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, hope you’re all doing great! 

 

Can any of you send me a screenshot of what you’re seeing exactly on your end? 

 

I tested this myself and everything seems to be working normally, so I’d like to make sure I haven’t misunderstood something. 

 

Let me know when you’re ready.

TN4's avatar
TN4
Helpful | Level 5
11 months ago

Hi Nancy,

When you select the first photo of the batch you are looking to do and hold the "shift" button on keyboard like usual, the entire page glitches out when trying to make the end photo one in a different row. I am able to select photos in the same row just fine, but not across multiple.

Similar issue, when trying to click on a single photo, 7/10 times the page does a similar glitch and scrolls up a few rows, selecting a random photo in the process. 

Can you please provide an email address to share a screenshot? Would prefer to not share my gallery publicly. 

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