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Forum Discussion
We should be able to completely remove an external collaborator from an account.
Should be able to completely remove an external collaborator from an account. I deleted the original files I had shared with external collaborators before renewing my Dropbox account and upgrading it to a Business account. I am not able to delete external collaborators. I have no wish to see their names or share information with now or in the future. DEVELOPERS PLEASE CONTACT ME WHEN THIS CORRECTION IS MADE!
- Jay
Dropbox Staff
Hi petalargie, thanks for messaging the Community.
Could you clarify what you mean by not being able to remove the external collaborators?
Do they still have access to your shared files, even though they were deleted? Are these shared links, or shared folders and files?
This will help me to assist further!
- Megan
Hi Megan,
I didn't see the message. Apologies.
1. I deleted the original files.
2. I tried to delete external collaborators and do not see the option to do so.
3. I upgraded to a Business account and would like to use this service, however would not do so if the account is insecure.
- Nancy
Sorry for jumping in, petalargie. First off, I’d like to mention that, if these users were never added to your Dropbox team as members, they shouldn’t be part of it, which is why there’s no option to remove them per se.
Now, do you perhaps mean that you see them saved as contacts anywhere? Can you send over a screenshot of where they appear on your Dropbox account? Please make sure to hide their personal info first.
