You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Colinwhipple's avatar
Colinwhipple
New member | Level 2
3 months ago

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:   "Leave this screen open. A sign in prompt will appear."   I never get a sign in prompt. The message just st...
Desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    3 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

Colinwhipple's avatar
Colinwhipple
New member | Level 2

Not that I am aware of.

 

I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

 

Colin Whipple

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Could you try reinstalling the app, without uninstalling it first, using this link?

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    3 months ago

    That worked, thanks.

     

    Colin

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!