We've had a massive data loss incident - can we please get some assistance?

Hey Creativenap, I can see that you initially replied to the original user who opened this thread and, since you’re both having similar issues, we’ve merged the rest of your posts here for consistency reasons. However, this doesn’t mean that we don’t go through your posts carefully. 

Now, as Hannah mentioned above, this is a public forum so we don’t have any account visibility and we can’t see any details on your Dropbox account/what may have happened. 

Since you have an open ticket with our specialists, the only thing we can do is redirect you there, as they’re the only ones who can see more info and further help. As I understand the urgency of the matter though, I’ve left them one more internal note on my end to get back to you as soon as possible.