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Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
Same here.
ALL files vanished without trace!
Two days ago they were here, but now they simply vanished! ALL files!
Please help ASAP!
The restore of files was enabled. All good now.
Tks!
I would like to add my two cents
I too lost a huge amount of files. Random tho. Some various photo files so doc files. But when I say some, I mean thousands of files. I was in shock.
Luckily I was able to restore ( trash an, click on deleted file and the restore )
but why did this happen ? We pay good money for Dropbox. I understand that
things happen but I would like reassurance that the bug is being fixed as I have no intention to keep restoring files in the years ahead.
All my files are gone. Just folders remain... Not OK! Any word from Dropbox??
All of my folders except one disappeared recently. The same with my wife's Dropbox folders. In my Events it said I 'left' certain folders. It appears that I stopped being a person sharing that folder, even tho I created it. Dropbox did it, I didn't. In the web interface there is an option to 'Rejoin' these folders. I rejoined and all of my folders and files now show up. They were not deleted.
Currently puzzled: Dropbox icon disappeared from menu; now Dropbox is busy re-syncing thousands of files. Luckily, I have up-to-date copies of all my "important" and "active" business-related files on my Mac Mini. Hopefully I won't need them. stay tuned - more details of interest if and when they occur. - PM
I am missing files in folder that were not shared, and I haven't deleted. Looking back to a folder I archived on DB years ago I see the folders are the but are empty. This is terrible! I have ten of thousands of files on here and sync with my PC that are work related. Periodically I go looking for something and its just gone! No idea what I am missing!
At least 10gb of our files are missing in our Business Dropbox account. What's going on?
I can access my files on my tablet but I am on a Mac and I cannot access a single file. The home page is blank!
Lots of random files are missing - they have not been deleted or shared! HELP!
