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Why did all of my files disappear?
A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
rjothvas wrote:
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use InstallerIs it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
About 2 weeks ago thousands (>50,000) of my photos and files were randomly deleted from my Dropbox. Luckily, I noticed this right away but, unfortunately, there is no way to restore all of the files at ones. In order to get the files back I would have to go through every folder one by one restoring the random deleted files. I contacted Dropbox(via the online chat option) asking them to restore the files and provided them with links to the deletion events. A week later I had not heard from them and could not find a number to call them. I upgraded my account to a business one because of the promise of improved customer service and submitted another request for help. When I submitted the request I got a message saying they would respond in 12 hours. It is now more than 3 days later and I still have not heard from them and my files are still deleted. There are no responses to my prior requests as well. Has anyone else had similar issues and does anyone know of a better way to contact Dropbox? Is this the same Dropbox bug that people were reporting in 2014?
I'm having as massive deletion event. I'm missing SEVERAL HUNDREDS of files that are project critical. Brendan, you aren't the only one.
My files were uploaded; shared; and are now missing. I just uploaded the 2 zipped ones again; they disappeared 4 minutes later!
Many of my files missing. I don't trust Dropbox anymore. Important files better not stored in Dropbox.
I have seen prior posts for disappearing dropbox files and am experiencing the same thing. Entire client files are gone and I have no idea when they disappeared. Has anyone had any resolution of this or still experiencing it? Thank you.
Same thing here, random files and folders missing. Not sure how many, though most are in folders that were recently worked in. No events in the log file, and no entries in the deletion record, they are just gone.
I have been able to identify that they seem to have all been removed at around 2:20 on 9/16 by viewing the dates on deleted folders during the restoration process.
Once I find them, I can restore them, but without it showing up in the activity log, it is nearly impossible to see what is missing. This is the third time this has happened to me, and is more than a nuisance.
Has anyone had any sort of positive resolution on this?
Same here, a user messed within a shared folder my dropbox, but my deleted files are nowhere to be found...
I lost years of family photos just like Karen N. All of a sudden my events showed no history, my deleted files showed nothing, and it's very suspicious! And you can't contact Dropbox by phone. I would never recommend anyone using Dropbox for their photos. I'm back to the old USB drive to save photos from now on. I contacted them and they made it seem like I must not have synched them if they don't show up which is total bull. Thanks to Dropbox, I also lost 10 years of family photos!!! Terrible, terrible app. Dropbox is garbage and so is their customer service!!!! Do yourselves a favor and don't save important files using Dropbox. You will be very disappointed once Dropbox deletes them on you!
why is it so hard to get in touch with anyone with Dropbox?? is it because they have that many issues??
All of my folders are there but all the files in them are gone.. Find it impossible to get a response.
Dropbox sucks. They don't care about you or your files. I tried to get some of my files recovered and they didn't listen to what I was telling them about the missing files. Either they were lazy, incompetent or both.. it was a very simple matter I was trying to explain and they couldn't seem to wrap their minds around it NOR would they make even the remotest of attempts to fix it.
Go use google drive or get a MyCloud NAS drive.
