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Forum Discussion

RamRock's avatar
RamRock
Explorer | Level 4
3 years ago

Will I lose my files, if I leave Dropbox?

Hello, I sent this in Spanish, but in view of the fact that they do not answer me, I try it in English, although for that I have to use electronic translator:   "Hello, I have this doubt, I rem...
Delete
Dropbox Basic
File access
  • Walter's avatar
    Walter
    3 years ago

    It looks that you enabled the Dropbox backup feature, probably upon installing the desktop app on your computer RamRock

     

    You can disable it by using the steps outlined here.

     

    As for the Spanish Community, you can access it directly on this page.

     

    Let us know if you need anything else. 

RamRock's avatar
RamRock
Explorer | Level 4

Expansion: The page they give me to view my files does NOT work, it gives ERROR 500, y sigo sin saber como ir al foro en español, siempre me remite al foro en inglés.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey RamRock, sorry to jump in here, but I just wanted to mention that closing your Dropbox account wouldn't be affecting any files you've stored locally on your computer.

 

If you delete files from your Dropbox account and you have the desktop app running, then, those changes will sync across your devices and the files will be deleted from your Dropbox folder on your computer as well.

 

Any copies of the files you've stored in other locations on your computer will remain intact. 

 

As for the 500 error you're getting, could you send us a full-page screenshot, so that we can have a visual as well? 

  • RamRock's avatar
    RamRock
    Explorer | Level 4
    3 years ago

    Well, I guess I do now. Let's see, so you mean that, if for example right now that I am with the PC running, I go to Dropbox and delete the account, what is on my hard drive remains intact even if I have uploaded things from that hard drive to Dropbox, this is accurate?

    Now I don't get "Error 500" anymore, but what I see I don't understand, this is the screenshot. I do not understand this, can not you see the documents, images or videos as seen on the PC, ie, see some galleries with the images or documents themselves.

    I don't know what I'm seeing, I don't know what can be inside those folders and I don't dare to click on them in case I mess something up.

    By the way, I am sure I have seen a conversation in Spanish, but I don't see a forum in Spanish, clicking where I am told several languages appear, but Spanish is not there.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      It looks that you enabled the Dropbox backup feature, probably upon installing the desktop app on your computer RamRock

       

      You can disable it by using the steps outlined here.

       

      As for the Spanish Community, you can access it directly on this page.

       

      Let us know if you need anything else. 

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