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AnnieZ900's avatar
AnnieZ900
Explorer | Level 3
4 years ago

Accessing folder shared to secondary email

Hello,   I have a paid account with a primary and secondary email. Someone shared an album with my secondary email, but when I try to open it I get a popup saying don't have access to the content. ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi AnnieZ900, Welcome to our Community!

Could you try opening the folder from another browser and let me know if you still get the same results?

In addition to this, feel free to send me a screenshot of the error you see on your end. 

Thanks!
AnnieZ900's avatar
AnnieZ900
Explorer | Level 3
4 years ago

Hi Lori,

 

Thanks for the reply! I tried in a different browser, no luck. Here's what I see:

 

Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for the screenshot AnnieZ900! 

    Just to rule that out, you are certain that the invitation and the secondary email are spelled correctly without any mistakes, right?

    Also, have you verified the secondary email as well?
    • AnnieZ900's avatar
      AnnieZ900
      Explorer | Level 3
      4 years ago

      I confirmed that the spelling is correct, and the secondary email has been verified.

       

      I tried to create a new account with the secondary email (I know, that's probably bad!), and Dropbox said there was already an associated account. I tried to reset the password, but I never got a reset link emailed to either account. I can still log in normally with the primary account. 

       

      Thanks for your help, Lori! It's much appreciated!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey AnnieZ900, thanks for the reply. 

        Would it be okay for me to reach out to you via email, so we can have a closer look into this together? 

        Cheers!

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