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Forum Discussion

__user's avatar
__user
New member | Level 2
7 years ago

Account Downgraded - no new Smart Sync

Hello,   My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."     I have a DB Business and a DB Personal account. I...
Plans
Sync
  • __user's avatar
    __user
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hi anonymous, thanks for posting here! 

It sounds like the account may have been reduced to a free team.

What do you see when you check into your plan page here? 

Let me know more.
anonymous's avatar
anonymous
4 years ago

Hello. I'm seeing this.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    anonymous 

     

    Your team admin hasnt paid the bill. They need to do that to get the account back up and running. 

    • gibbonsl's avatar
      gibbonsl
      Explorer | Level 4
      2 years ago

      I just got the same message. My bill is paid until May 2023 and my account is far from full.

      • POConnor412's avatar
        POConnor412
        New member | Level 2
        2 years ago

        Just happened to me as well, even though my account has not been downgraded and is also paid in advance until August.

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