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trebit's avatar
trebit
Explorer | Level 3
3 years ago

Any link to a pdf file shows invalid format when trying to open it in smartphone

Hello,
when i open any pdf link on smartphone (Android or iOS) it shows the "invalid format" error
One of the various links: [removed]
Opening it instead in a browser (both from PC and smartphone) works without problem.
Why?
Mobile
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey trebit, thanks for bringing this to our attention.

    I removed your link, to keep it from generating a large amount of traffic, which would result in your links being temporarily banned. 

    Are you opening the link through the Dropbox app?

    And can you also send me a screenshot of the error message you're getting?

    Thanks.
    • trebit's avatar
      trebit
      Explorer | Level 3
      3 years ago

      Thanks for the answer.

      If i have open that link in a smartphone with Dropbox app installed, it works, problem is when a user does not have it.

      We don't want forcing users to install Dropbox....

      Cannot take a screenshot, the only this that appears on video is a short message "cannot open PDF, invalid format"

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi trebit, do those users have an app that can preview PDF files on their mobile device?

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