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Forum Discussion
Invalid Password with an invalid email
I have an invalid G-Mail e-mail address in my profile which I cannot correct because every time I try to change a setting it requires me to validate my account and tell me it sent an e-mail to the INVALID e-Mail address to fix/validate. Not only can I not access this invalid e-mail account, nobody can because it does not exist. I am in a catch 22 and can not use my Dropbox. Please advise as I cannot even use Chat which requires a validation that is sent to the invalid and nonexistent e-mail account!!!
Hi CaptTeeCee
There is no way to fix this other than set up a brand new account with the correct email I'm afraid. Dropbox dont, and wont, update emails on accounts unless they can contact the account holder - which is obviously not working or you'd get the email and be able to update it.
- Jay
Dropbox Staff
Hi CaptTeeCee, thanks for bringing this to our attention.
Just for clarification, is this an email address you entered on the site accidental?
Is there a typo in the email itself, and if so, is it before or after the @ symbol?
This will help me to assist further!
Thanks for the reply and offer to assist.
The e-mil in the profile has an "_" underscore in it which is not an acceptable character in a G-Mail address
The actual e-mail is: xxxyyy@gmail.com but in the profile it is: xxx_yyy@gmail.com
As a result, all e-mail sent to validate the proper e-mail account are sent to the one with an underscore which is an invalid address basically locking me out from doing anything with my account, including chatbot and/or calling techsupport.
- Jay
Okay, so it isn't possible to create that email address with Gmail, since it's an invalid character, is that correct?
