You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JasonDunn's avatar
JasonDunn
Helpful | Level 6
3 years ago

Automatic photo upload not working on Android Pixel 6

I have a Pixel 6 and the Dropbox app won't upload photos taken on my phone. Things I've tried:   1) Toggling photo backup off and on (several times) 2) Purging the app cache, forcing a re-login...
Android
Camera uploads
Create
Dropbox Plus
Mobile
  • JasonDunn's avatar
    JasonDunn
    3 years ago

    Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.

JasonDunn's avatar
JasonDunn
Helpful | Level 6

Thanks for the replies! I continued to troubleshoot this on my own and it turns out the culprit was the Background Restrictions setting under Camera Uploads. It was set to "Yes", so that was stopping the uploads from occuring. I didn't change this setting, nor did my wife on her phone, so I'm wondering if a recent Dropbox update changed this? Now that I changed it to "No" and approved the background usage, everything is working like it did before.

CaptainDave's avatar
CaptainDave
Explorer | Level 3
3 years ago
Unfortunately that doesn't work for me. Been having this problem for years. Drives me nuts. I have to login to Dropbox in order to see an upload on my PC. Help
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi CaptainDave, let's jump right into this! 

     

    Can you explain and provide me with some more info in regards to this? 

     

    What are the steps you follow on your end to get to that point? 

     

    Let me know more, and we'll take it from there. 

    • CaptainDave's avatar
      CaptainDave
      Explorer | Level 3
      3 years ago

      When I take a picture I have to go into dropbox app in order for it to push my picture to dropbox.  All my settings appear to be correct.  It's been happening on my last 4 phones.  I have pixel 10XL and latest android and app software.  Thanks

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sorry to jump in, CaptainDave. 

         

        So, if I get this right, you need to open your Dropbox mobile app, in order for the files to upload automatically, correct? 

         

        If you haven’t checked this already, can you please take a look at this Help Center article, and let me know if you’ve tried all of the given steps? 

         

        This way, we can isolate the issue further.

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