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Forum Discussion

prahdaw's avatar
prahdaw
New member | Level 1
2 months ago

Back up not working on macOS Sequoia M4 Max

Can anyone help me out I’ve been trying to get my back up to work and I’ve talked to support and all they tell me is that they are working on a fix but it’s been 3 months and still no fix
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Sorry to hear that, prahdaw.

Can you please give us the ticket number for your communication with our support team?

I'd like to investigate further.

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey prahdaw, thanks for sharing your ticket number!

    I've had a chance to review its history, and I can see that our engineering team is still actively investigating the issue, and the cause behind it.

    I completely understand how frustrating and inconvenient this must be for you, and I want to assure you that they're working hard to resolve it as quickly as possible.

    Please don't hesitate to check the ticket for any updates, and feel free to reach out if you have any further questions or concerns in the meantime. 

    We truly appreciate your patience, and understanding while we work on this.

    • prahdaw's avatar
      prahdaw
      New member | Level 1
      2 months ago

      Is there a bug with Sequoias m4 max Dropbox back up that won’t let me back up my folders? 

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