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Forum Discussion
Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and add them to Dropbox, I have enough room in my Dropbox account, I can't seem to figure out why it just hasn't downloaded any new images since March.
Any help would be appreciated!
Thanks, Ashley
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
The same happened to me: After deleting some videos on the iPhone 5, I wanted to check whether they remain on Dropbox. - They were not on it, plus some others that were still on my phone! Not very nice!
What brought remedy is to turn off camera synch and then back on. Now, over 200 photos and movies are synching! - Uff!
What remains is a very uncomfortable feeling that this is not reliable, especially when the time comes to delete files on the iPhone to free up memory...
I wonder if some checks and balances could be implemented, e.g. Device specific upload counts in the "main" (browser) interface, which then correspond to a number displayed on the phone (would have to be limited to pictures that are still active on the phone, basically a confirmation of what dropbox is seeing on the device). Not sure what the solution is, but it needs to be addressed, otherwise I'll look fore something else.
Those are the exact symptoms I have.
My more important question is why are Dropbox not making any comments on this subject or telling us what we are doing wrong.
I poked around on my android and found that it had paused syncing due to "low battery." The battery was 26%, and low battery on the phone isn't even displayed until it drops to 15%.
I plugged in the charger, and it resumed. I'll bet this has happened countless times to me. It had always seemed to begin again randomly or after an overnight charge. I wonder what the threshold is for low battery? 40%???
I had the same issue, went to icloud in settings and turned off icloud uploads, seems to be working now.
I've just uploaded my version of the Dropbox app on iOS on my iPhone to 342.3.2.
Is anyone having problems with Camera Uploads not uploading again?
It was working fine yesterday and it's stopped working today.
I have not changed any of my settings and everyone is the same.
Help?
- Hannah
Dropbox Staff
Thanks for letting us know about this, langshipley.
Have you tried the steps in this article, to see if they help?
Hannah Hi there, thank you for your response. I have checked all those things before posting here. I am an experienced tech user, so I always check before I post.
I'm on iOS 16.6 and v342.3.2 on my iPhone. It shows that it's trying to upload but nothing happens.
If you have any other suggestions, please let me know. Thank you.
