You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joycegtx1951's avatar
Joycegtx1951
Collaborator | Level 8
7 months ago

Camera uploads keeps uploading deleted files to my Dropbox account

We use Dropbox to back up our photos when we travel. As we are traveling, I cull through the iOS photos on my iPad or my iPhone and delete the ones I don’t want. Sometimes I crop photos and edit them...
Camera uploads
iOS
Mobile
Sync
upload
  • Joycegtx1951's avatar
    Joycegtx1951
    7 months ago

    Thank you. I just don’t ever remember experiencing this behavior before,  that it would upload in the background even when the app wasn’t open. I have disabled it to avoid this and can just turn it on when I’m ready to upload. Thank you for your feedback

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there Joycegtx1951 - thanks for bringing this to our attention.

 

Could you please clarify the exact OS version of your devices and the version of the Dropbox mobile app installed there as well?

 

When did you first notice this happen by the way?

 

Any additional information or screenshots are more than welcome! 

  • Joycegtx1951's avatar
    Joycegtx1951
    Collaborator | Level 8
    7 months ago

    iPad IOS 17.4.1

    Drops 374.2.2

    I’ve just noticed it on this trip. As I said deleted items are uploaded and if I edited a photo, dropbox uploads the original and another copy-1. Thanks for your help.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi Joycegtx1951! Hope you don’t mind me jump in. 

       

      If your camera uploads feature is On at all times, then it’ll automatically upload any photo that’s added to your camera roll, no matter if you delete it later on or not.

      • Joycegtx1951's avatar
        Joycegtx1951
        Collaborator | Level 8
        7 months ago
        Thanks for jumping in Nancy. I’m surprised by this, if the dropbox app is not open that it would automatically upload the photos.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!