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Forum Discussion

tdcazemle's avatar
tdcazemle
Helpful | Level 6
2 years ago

Can not password file or set expired linked for shared links.

Hi there, Today I log in Dropbox app I cannot set password protected and set expire time for the share link. I am a professional account and has use this function many times. Now it does not even ...
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  • tdcazemle's avatar
    tdcazemle
    2 years ago
    Thanks Jay, however when I log in to drop box today, it's updated and now it works 🙂

    So i guess i can not screenshot the issues. thanks everyone for supporting
tdcazemle's avatar
tdcazemle
Helpful | Level 6
Hi Megan,

The browser (safari mobile) works perfectly fine. I can set password, exipre date and set disable download.

I am using 324.2 version (upgraded from last version i dont remember). My phone is iphone 13 pro max.l, ios 16.1.2

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey tdcazemle! I hope you don’t mind me jump in. 

 

Did you notice this issue right after your Dropbox app was updated to the 324.2 version?

 

If you clear its cache, and then reinstall it on your mobile device, do you see any difference at all?

  • tdcazemle's avatar
    tdcazemle
    Helpful | Level 6
    2 years ago
    Hi @Nancy

    This problem occurred before the updated to 324.2 version. I then updated the app and see no change. Once you click on the File Settings option, you see nothing but a line Only You, and underneath it is your own email icon account.

    I did tried to clear catch, removed app and reinstalled, no luck, same issue
    • Tefanoo's avatar
      Tefanoo
      Explorer | Level 3
      2 years ago
      Hi
      Sorry to intrude, but this is exactly my same problem except that my phone is Samsung note 9. I have registered a complaint ticket for this issue but I did not get a feedback yet from support team.
      What can I do?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        tdcazemle, thanks for clarifying that!

         

        Do you mind sending over a screenshot of the options you see, in this case, so that I may have a visual and investigate this further?

         

        Also, hi Tefanoo! Can you send me the number of your support ticket? I'd like to check it.

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